Lane’s Appliance Repair: What Our Customers Are Saying

Posted by:

Welcome to the Lane’s Appliance Repair blog! In our opening post, we wanted to highlight a few things that you can come to expect from reading our posts, as well as highlight a few customer experiences, so you you can understand what to expect from utilizing our domestic appliance repair services. So if you will pardon some short-term bragging about ourselves, we would appreciate it. At the end of the day, we want you to understand how our unique blend of experience, passion for the industry, and commitment to customer care is what sets us apart as an appliance repair company in Lansing.

“I have a Samsung washer and dryer and Lane’s was the only place that said they serviced Samsung. They checked the dryer and found that the thermistor needed to be replaced. Fortunate for me they had the part on another truck so they didn’t have to order it. They went and picked it up and returned promptly. Very kind and professional and completed the job quickly. If I have additional appliance repair needs in the future, Lane’s will be my first and only call!” –LORI S. | ANGIE’S LIST

Thank you for the kind words, Lori; we really appreciate it. In addition to offering washer and dryer repair for Samsung appliances, we also are experienced with Samsung dishwasher repair and Samsung refrigerator repair as well. And Samsung is just one of the many name brand appliance companies that we service. Others include:

  • Admiral
  • Amana
  • ASKO
  • Bosch
  • Caloric
  • Coldspot
  • Dacor
  • Emerson
  • Frigidaire
  • GE
  • Goldstar
  • Hotpoint
  • JennAir
  • Kenmore
  • LG
  • Magic Chef
  • Maytag
  • Montgomery Wards
  • Roper
  • Samsung
  • Sears
  • Speed Queen
  • Tappan
  • Uline
  • Wards
  • Whirlpool
  • KitchenAid

In addition to all of this, we are an authorized service center for LG and Samsung. You can trust our technicians will diagnose, quote, and repair your domestic appliances with no hassle at all. It’s great to hear that Lori will work with us again in the future, should any domestic appliance repairs be in order.

“They were good. They came on time, diagnosed the problem and they had the part with them so they fixed it in one visit. I thought their price was reasonable.” –BRUCE B. | ANGIE’S LIST

Bruce, we appreciate your kindness and brevity. When you get thrown a curveball and wake up one morning to find a refrigerator problem or you are in need of some other appliance repair service, the last thing you need on your plate is to have to wait around for an entire afternoon for the technicians to be two hours late. You have a life; perhaps even a job or other commitments which we don’t think you should have to sacrifice just to get your refrigerator serviced. As Bruce has testified, we are punctual. This is another piece of what sets us apart as an appliance repair company.

“Lanes’ technician scheduled the service visit within the day of my call. Fixed my dryer so I could get back to drying clothes for four kids 13 and under, and then fixed my fridge ice-maker as well. The cost was under $200 and I was breathing a sigh of relief. Two months later I needed Lanes again. They came out quickly and fixed my microwave and the cost was reasonable. I also loved how the technician helped me understand some dos/don’ts. Thank you. I’ll be calling you again.” –ANITA S. | INSIDERPAGES.COM

Don’t mention it, Anita. Actually, you already did mention it, and we are very happy you did so. Our mission is to provide competitive, fair pricing for all of the domestic appliance repairs we do. In Anita’s case, we were able to provide dryer repair and ice repair service in the same visit. Now Anita can get back to her busy life of washing those muddy clothes! As a reminder, our Mid-Michigan service coverage area includes:

  • Lansing
  • Williamston
  • Grand Ledge
  • Jackson
  • Rural areas in between

“The company responded promptly to my call for service and set up a date and time within the week. Technician arrived ahead of schedule (after calling to see if that was OK) and immediately diagnosed and fixed the problem. Technician was courteous and professional and even tried to be very quiet because my 1-year-old was napping nearby.” –DARREN B. | ANGIE’S LIST

Darren’s experience is important to note because it shows that we make a habit of hiring quality human beings as technicians. We make sure they are well-trained and capable, of course, but we also look for service technicians who go the extra mile. Calling to make sure arriving early is ok is one example of this principle, and being courteous about a sleeping infant is just gravy, and music to our ears.

Which Appliances?

Lane’s Appliance Repair services include any domestic appliances you may have. For reference, this includes trash compactors, wine coolers, ice makers, ice dispensers, water dispensers, garbage disposals, microwave ovens, freezers, refrigerators, stoves, ranges, cooktops, dishwashers, washers, and dryers.

Lane’s Appliance Repair has also been the recipient of six consecutive Angie’s Super Service Award, which is an honor we are proud to tell our prospective customers about. In addition to those awards, we have also been recognized as one of LG Electronics’ top-performing appliance repair companies. Look out for future posts about each of these awards, their criteria, and what this conveys to our customer base. We are just getting going!
When you boil it down, when you are looking for an appliance repair company, you are going to need to be able to trust the technicians who you welcome into your home. At Lane’s Appliance Repair, we can ensure you that our technicians are not only punctual and courteous, they are also experienced, knowledgeable, factory-trained, certified, insured, back-ground checked, and drug-screened. We put them through the ringer because your comfort and confidence in our integrity and ability is one of the primary reasons we have been serving the Mid-Michigan region since 1980. If you are looking for appliance repair service that you can count on, look no further than Lane’s Appliance Repair.


About the Author:

  Related Posts

You must be logged in to post a comment.